FAQS – Emlina

IS THIS BAG AUTHENTIC OR A REPLICA?

At LUXICAS, our products are REPLICA 1:1, at Top Quality that always makes you feel authentic 100% with the same quality.

ARE YOUR BAGS NEW OR USED? AND WILL THEY COME BOX?

All products from LUXICAS are Completely New and always come with a Box.

IF I ORDER A BAG, HOW CAN I TRACK MY PACKAGE?

After completing your purchase, you will receive a confirmation email. It will take about 3-5 business days to send the second email with TRACKING NUMBER and package details.

HOW LONG WILL I RECEIVE MY ITEMS?

For delivery time, it takes about 10-15 days to arrive at your address. Please allow some circumstances to take longer. We appreciate your sympathy.

CAN I CANCEL / CHANGE MY ORDER?

A cancellation or Changing request will be made successfully within 24 working hours after your purchase has been completed. You ONLY can cancel/ change your order BEFORE the item has been shipped. After the item has been shipped, we can not operate anything.

HOW CAN 1 RETURN / EXCHANGE MY ORDER?

Please contact us within 7 business days after the package has been delivered for any refund/return request. Please notice that we ONLY accept return items that are still in new, unworn condition and all accessories must also be returned with the item. In some cases, if deemed the exception of returning / exchanging, the return shipping fees will be borne by the customer. If there is an issue with your order, please email Customer Service at: (Customer service); (Customer service); (Customer service)

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept major credit cards: Visa, MasterCard, Discover, and American Express…

HOW CAN 1 GET A PROMOTION?

Drop your email at SUBSCRIPTION and at $100 off for your first order and catch up with new trending collections with pretty sweet prices.
Don’t find your question?! Drop us your request at (Customer service); (Customer service); (Customer service) CHAT NOW and we will do our best to accommodate your satisfaction.

PRODUCT INFORMATION

Is this bag original or a replica?
At Luxicas, we specialize in offering Top – Quality REPLICA 1:1. Each piece is carefully made to give you the same quality as authentic designer items, but at incredible prices.

Are your bags new or used? Do they come with a box?
All products from LUXICAS are brand new and are carefully packaged with the appropriate Brand box and dust bag.

ORDERING & SHIPPING

How can I track my package?
Once your order is completed, you’ll receive an order number.
Processing time:

– Bags: 4–6 business days
– Shoes: 6–8 business days

If you haven’t received a tracking number after 10 days, please contact our support team at or

Which shipping company do you use?
We work with trusted global carriers such as FedEx, UPS, USPS, DHL, etc…

How long will delivery take?
Estimated delivery time: 10–15 business days, depending on your location.
We also ship internationally, so you can enjoy Luxicas products no matter where you are.
Please note: Delivery time may vary due to holidays, customs, or weather conditions. We recommend placing your order early to ensure it arrives when you need it.

My order has a tracking number, but the shipping status hasn’t been updated yet. What should I do?
No worries – this is normal.
After the shipping label is created, it may take 4–6 business days for the tracking status to appear on the carrier’s system.

What should I do if my order is marked as delivered but I haven’t received it yet?
Please check your security camera and confirm with your neighbors in case the package was placed nearby.
If you still cannot locate your order, please contact our customer support for further assistance.
📧 Email: /
📞 Hotline:

PAYMENT

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express…

Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to.

RETURNS, EXCHANGES & SUPPORT

Can I cancel or change my order?
Cancellation or change requests are processed within 24 business hours after the order is placed.
You can ONLY cancel or change your order before it has been shipped.
Once the order has been shipped, no changes or cancellations can be made.

How can I exchange or return my order?
Please contact us within 7 working days from the shipment date if you would like to request a return or exchange.
Returned items must be new, unused, and include all original accessories and packaging.
Depending on the reason for return, return shipping costs may be covered by the customer.
If you experience any issue with your order, please contact our Customer Service team for assistance.

What should I do if there’s something wrong with my order?
If you experience any issues, please contact us immediately so we can resolve it as soon as possible.
Our customer care team is available 24/7.

PROMOTIONS

How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our email or contact us via hotline , live chat, or WhatsApp to get personalized assistance.

How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our Customer Service team.